Challenges in the Administrative Processes of Community-Based Non-Profit Organisation in Durban, South Africa

Abstract

This research paper explores the administrative challenges faced by non-profit organisations (NPOs) operating in Durban, South Africa, through the insights of NPO founders. Using a qualitative methodology, the study employs semi-structured interviews with NPO leaders across sectors, including education, health, and community development. Findings reveal that NPOs in Durban face significant obstacles, particularly in sustaining funding, addressing human resource constraints, meeting regulatory compliance requirements, and building capacity. Many NPOs struggle to secure adequate financial support due to intense competition for limited grant funding and reliance on unpredictable government funding, thereby affecting their operational effectiveness. Additionally, high staff turnover and reliance on volunteers exacerbate human resource challenges, hindering service delivery. Regulatory burdens further complicate operations, as navigating complex compliance requirements demands significant time and resources. The study underscores the need for enhanced training and capacity-building initiatives to equip NPO leaders with essential management and administration skills. The paper concludes with recommendations to foster the digital transformation of the administrative process among NPOs. By addressing these administrative challenges collectively, NPOs in Durban can enhance their effectiveness in serving the local communities.

Keywords: Public administration, Non-profit organisation, administration, digital transformation.